The key is not to prioritize what’s on your schedule, but to schedule your priorities.
It can be easy to constantly brush off problems or issues that might arise within your company. You get so wrapped up in your own world with your own problems, you might forget about the employees who are working tirelessly to make your business successful. You want to make sure that you have a solid mission statement that you stick by and project so that your employees encompass it in their everyday life. If you fail to recognize hard workers or never reinforce appreciation for the hard work that they’ve done, you risk the chance of losing really valuable employees.
According to the post “It’s Not Me, It’s You,” by Kylie Quetell, you need to make sure that your employees are happy working for you, “…you can say that they left because they found a new industry, they found their passion, or they just got bored. You can brush it off and refuse to take a look at the ins and outs of your business and benefits. While there will be a certain amount of folks who leave for these reasons, they aren’t the only reasons people leave.” It’s important to model your business on what people value. It doesn’t take much and if you make the changes necessary, you might be able to hold onto valuable employees before they leave.
This is Heidi. She has been the Food & Beverage Trainer at the Tri-Properties for about 3 years now. Her cheerful smile is one of the first things you see as you come into the Food and Beverage offices – her office stocked full of different candies is the second. She is the ‘head-honcho,’ if you will, in charge of making sure that every new hire in the department is trained on policies and procedures and our famous Eldorado “family style service.” You will probably find her either teaching a training class to a room full of new employees or helping a department manager with an employee performance review (the good ones and the bad ones!) and making sure that everyones raises are up-to-date. When she is not at work she enjoys spending time with her husband (who she will soon be celebrating 25 years with, yay!) and her daughters, Bre and Crystal-Lynn (who they actually adopted from China when she was just 1 year old.) She has also been super busy recently, helping her eldest daughter, Bre (who we actually met in one of my previous posts!) , plan her wedding that is just 3 months away.
Heidi says that her introduction into the food and beverage world actually started when she was just 15 years old. Since then, she has probably worked just about every position possible in the restaurant industry. She says that she was often times thrown into positions with little to no training and she would always struggle in the beginning, which is really what led her to begin teaching it. She truly has a passion for helping others succeed to their full potential.
When she first started at the Silver Legacy, she says that she just remembers everyone being so genuinely kind right from the beginning. She feels like the people who work here, some as long as 40 years, treat everyone like family because that’s how they sincerely feel so right from the start she says that she felt like she was apart of a second family. As the downtown Tri-properties combined, Heidi’s job duties expanded over the F&B departments for all. While it has been hectic, she has found the importance in making time for family as well as time for work. Basically she’s found the best way to compartmentalize her life! When she is at work, she is committed to her “work family” and making sure that everyone is taken care of, and when she is at home she is making sure that she is a good wife and mother.
If there was any advice she could give, Heidi says that it’s important to find a job that you love and that you are truly passionate about doing everyday. A part of her job is coming into work and encouraging people everyday, so she says that she truly looks forward to coming into work everyday and seeing who the next person is that she gets to help. It doesn’t take much and even just having an office full of different candies is enough to put a smile on people’s faces and make them feel valued.
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Sources: FistFul of Talent Blog